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Normally I don't review the service under the product, but this is ridiculous and I have to believe it reflects somewhat the quality of the product.
I've ordered this item twice (yes, twice) and both times I received it, the dome that you're supposed to place your head under was cracked and broken. Two things:
1) A quality product wouldn't suffer damages of this nature twice
2) Amazon should know how to package things to prevent this kind of damage
After examining both of the steamers I received, I realized the dome is made of cheap, brittle plastic and I can see how it would easily break. I'm done trying to make this work; even if I were to receive an intact unit, due to the quality of the product I'm nervous I might easily break it myself. Onward to the Heutiful Hair Steamer I guess :-/.
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Update on this review. The seller contacted me after posting and offered to ship the hood only! Joy of joys, the hood arrived undamaged and after using this a few times (I waited until I wanted to to start doing my "summer hair") I can finally review the product itself. So, thank you to the seller for taking care of this issue for me.
The steamer was easy to assemble overall. Just a few components that needed to be snapped together and you're ready to go. I will say that this product does still feel a little flimsy to me; however, my friend has the Heutiful steamer and having compared the two, I'd say they're about the same in terms of the quality of the construction.
On to the actual performance of the product. Overall, I have to say I love what it's done for my hair. I can definitely see a difference in the moisture of my hair and the overall look of my curl pattern. I have A LOT of hair (waist length when straightened and THICK) and I'm able to fit all of it under this steamer for the most part. Filling the cup to the max line results in about 15 minutes of steaming, which seems to do the trick although I will say I wish it lasted for a full 20 minutes. Overall, I'm pleased with this product and you can't beat the price!
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I was trying to decide between the Huetiful steamer and this one. I have to say I am glad I went with this product, as it was a $30 difference. It works great, really hot steam, easy assembly, and my deep conditioning works the best with steam. Ladies don't spend all your money on Huetiful, this works just the same.
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*****Updated Review MAY 2013*****
I am changing my raiting from 1 star to 3 star based on the replacement unit that I received.
I have to say that I was skeptical, but very pleasantly surprised that Secura (not the Amazon vendor) responded with a replacement unit. I did have to follow up with them via phone AND email. But I did not have to ship the old unit back. They asked me to either ship back the cord or email a video showing me cutting the cord. I was glad to do it, as I didn't feel the old unit could be used for anything so there was no need to save it or return it to them.
The new unit came in less than a week and I've used it several times over the last six months with no real issues. I will say that the water reservoir cracked on the new one which was unexpected. Since I kept the parts from the old unit, I had a replacement so to speak.
I've just started using the facial steamer attachment this week and I like it a lot. I also used the facial steamer as a humidifier treatment for my daughter when her sinuses were stopped up. Last night I used the facial attachment to get the steam to places on my head that weren't getting fully steamed using the hair attachment.
I still feel unsure that this product will last very long. I feel that any time i use it could be my last steam. This is based on previous reviews and my own experience with the first unit and the cracked reservoir on the second unit. This product just seems fragile to me. Nevertheless, I decided that if I get at least 10 steam treatments for my hair from this device, that I would be satisfied that I came out ahead since 10 steam treatments in a salon would cost me between $100 $250 depending on each salon's fees for steaming.
One last small note if you have a dog the beeping sound from the on/off switch really drives one of my dogs crazy. When he hears it, he growls and runs through the house like he's nuts. So I have to put him on a leash and offer him a piece of hotdog whenever I steam so he will remain calm. This is just a side note for anyone who has a dog that hunts small prey the beeping sound apparently sounds like the high-pitched sound of rodents and will trigger their hunting instinct so don't be shocked if it happens. It doesn't affect my other dog at all, but she is not a hunting dog.
If for some reason, this product is still working after a year, I will definitely raise the rating to a 4-star.
*****ORIGINAL REVIEW OCTOBER 2012*****
When this steamer works, it is wonderful. But the fact that it won't work is very disturbing. I ordered mine 10/12/2012, received it 10/16/2012, and used it for the first time 10/21/2012. I used it again on my daughter and one or two more times on myself between 10/21 and 10/28. Today, when I attempted to use it, i experienced the same problems that I've seen on others' reviews. The switch won't stay in the 'on' position. It beeps and shuts itself off. One reviewer who had the same problem said that she discovered she needed more water. So I added water over the MAX line which made the unit stay on. However, it shut off after a few minutes when the water evaporated down to the MAX line. So now, the max line on the cup seems to be the min line! Even while it stayed on for about 9 minutes, the steam did not come out through the hood as it had done previously when it was working properly. I cannot account for why it would stop working. I've had it assembled and sitting in the same place from day one. Also I noticed that the cup has a hairline crack in it. Although there is no leakage, this is problematic because it indicates the cup cannot take the high temperature of the steamer. I think the idea of this steamer is good, but there are obviously quality control issues with the design and engineering. I say this because I am an engineer.
Here is what I can list as issues:
(1) the calibration is off for the unit to detect minimum/maximum water level. It is confused and it's shutting off at the maximum level
(2) the sensor that controls the release of steam through the hood is malfunctioning
(3) the parts are not tested or rated for the temperature ranges that the unit produces
Also, smaller less serious issues are with the product documentation are listed below:
(a) users must release the built up water that accumulates under the hood or the water will reheat and drip down the back the next time the unit is operated. Some reviewers have stated they received bursn on their backs and shoulders and it is a result of the condensation from the previous uses that was not allowed to drip out. While it is mentioned in the book to let the water drain from the plug after each use, it is not emphasized or clear at all that this step has to happen to prevent a hot water drip. You just have to put two and two together.
(b) The user has to turn the switches to the off position after the unit shuts off automatically. It's interesting that when the unit shuts off after steaming, the switches are still 'on' . This can be a problem if you plug it in in the on position without water. It is odd to me that now that the switch is 'off', it will no longer allow itself to be turned 'on'.
(c) Users probably should only used distilled or filtered water in the unit. If regular tap water is used, it can cause build-up and scaling in the path of the steam and prevent or reduce steam from coming out. This also happens with irons and fabric steamers, but usually the user manual alerts you. I noticed some people state in their reviews that the steam isn't as effective after multiple uses, and I'm thinking that they may need to descale their units with vinegar and then only use distilled or filtered water.
I have contacted Secura and the Amazon vendor today and I'm requesting a full refund. I don't think I want another unit since it appears that the design and building of these units are just poor quality overall.
Now I need to go back and tell all my friends about my problems after having been so excited initially.
Honest reviews on Secura S-192 Hair and Facial Steamer
I'm writing this review to help other people who may want to purchase this steamer but have questions/concerns that they cannot find the answers to.
I ordered my Secura Steamer Wednesday, August 15th and it arrived by UPS on Friday, August 17th. So I don't need to tell you how ecstatic I was to have received my steamer so quickly, especially since I used the free-shipping option (and I'm not a prime member by the way).
When I received my order I slowly and carefully opened the box--trying to be as CAREFUL as possible, since I read so many reviews of people getting cracked hoods. Thankfully my hood was not cracked. ~However, on a side note: when I finished trying out my steamer I re-packed it steamer back in the box but decided not to rest the base in the hood (which is how it originally came).
I read through all 9 pages of the instruction booklet to ensure I correctly set up the steamer. The instructions are limited but the pictures help.
After following the instructions as closely as possible I was able to start my steamer. When I turned both switches to the on position I heard a beep-sound, this was to tell me the unit is on.
After 3 mins the water started boiling and the steam started to come through the hood. The unit worked just fine. After 17 mins the unit beeped and automatically shut-off. I think the unit lasted for 17 mins because I didn't fill the reservoir completely to the max line. I was also happy to know that the unit automatically shuts-off something I had not read in any of the other reviews.
I did notice a strong smell of plastic when the water began boiling and the steam started to come through the hood. Hopefully this smell is only with the first use.
Also, It is important to mention that when the unit automatically shut off I still had to turn the switches to the off-position. Be mindful of this because this can cause damage to the unit if you plug it in before adding water to the reservoir.
By the way, as you may already know from reading the other reviews, you will need an adjustable chair or table for this unit because the unit itself cannot be adjusted.
Hope this helps.
I'm looking forward to using my steamer again.
Satisfied Customer.
(UPDATE October 17, 2012)
I have been using the steamer for two months now and I am still very impressed! I use my steamer on a weekly basis and it is still going strong. I read a few reviews with people complaining that their steamer stopped working. Luckily, I have not had this problem (Knocking on wood)!
In my previous review I commented on the strong smell of plastic that I noticed when first using the steamer, well I have not noticed this smell since that first time.
Overall, I am still happy with my purchase and recommend this to anyone looking for a good, inexpensive steamer. The steamer leaves my hair super soft and very manageable. I don't know how I was living without this item!
NOTE~ I have yet to use the facial steamer--so I can't speak to this component.
I hope this helps other shoppers.
(UPDATE July 11, 2013)
I have been using the steamer now for almost a year (weekly or sometimes bi-weekly). In April (2013) I noticed that the light inside the main unit was flickering on and off while the unit was running. I emailed the company and received a response by the next day asking me for my order number and my mailing address. I received a new steamer from Secura two weeks after our email correspondence. I was very happy with the customer service provided. It is now 2 months later and my steamer is still going strong without any problems. Thank You Secura for standing behind your product and for hassle-free customer service!
Find helpful customer reviews and review ratings for Secura S-192 Hair and Facial Steamer
I was very happy and excited to start using my steamer but I just think I purchased the wrong one for the following reasons:
1-The steamer does not steam your hair in the back of your head
2If your hair is past your ears the steam will not reach
3The head will not adjust to your higth
4The steamer just last 13 minutes until you need to refill the water again
Unfortunally I went on vacation and my 30 days for refund were over.
