List Price: $69.99
Sale Price: $37.99
Today's Bonus: 46% Off
************UPDATE (8/19/13)************
Well, turns out that Amazon customers are supposed to seek resolution through Amazon rather than the seller's website. Being that this is my first time having to do so, I did not know that. Nonetheless, the Sain Store in charge of their Amazon Marketplace saw this review and reached out to me saying, "the website customer service you've contacted before was not in charge of Amazon's customers. They are in different department so that your problem was not solved in time. We sincerely apologize on their behalf." I stand corrected.
As to the issue of the instruction guide/manual, the Sain Store representative has been in contact with me repeatedly regarding this matter, offered sincere apologies and addressed the deficiency in the manual on several occasions, ending with, "I have forwarded your concerns about the manual to our supplier and they promise to improve it in the near future."
I must say here that despite my dissatisfaction with the manual which I feel rendered the product useless, I was GREATLY impressed with the diffuser itself. So I have decided that when I am notified of a manual update, I WILL ORDER THIS DIFFUSER AGAIN and give it another try. I'm actually quite anxious for that day and look forward to updating my review and rating!!
9/13/13: Meanwhile, I ordered the SainSonic® LM006 150ML Aromatherapy Essential Oil Diffuser and absolutely love it!! Same great quality and easy to use. Highly recommended!
************ORIGINAL REVIEW (8/14/13)************
Having gone through so many poor quality diffusers, I moved away from purchasing less expensive models, and only considered those with a minimum 1-year warranty. However, the ability to control the lights, mist stream, and humidification modes, plus the negative ion function, small power adapter, quietness, product design, and availability through Amazon Prime made this diffuser attractive to me. So I took a chance on it.
The package arrived in two days. Everything was JUST as described. I was surprised to find the unit packaged with such care. The unit is VERY sturdy and well made. The quality materials used for the base, cover and nozzle exceeds that of all the diffusers I've EVER used, even more expensive ones. And it's beautiful to look at.
Some aspects of the setup were clearly consistent with other diffusers adding water to fill line, including a few drops of essential oil, placing the clear top and directional nozzle, and plugging in the device. Yet after 15 minutes, we realized the fragrance was unnoticeable unless standing directly in front of the nozzle. So, with much anticipation, I pulled out the instructions for clarification on that aspect as well as information on how to use the other features (humidify, anion, etc).
And sadly ... that. is. where. my. joy. ended.
The instruction 'booklet' is a little (read that: teeny tiny) 4-page thing with a nice diagram of the diffuser followed by incomprehensible English wording (see my photo on the main page). This fabulous device has several wonderful functions, yet the language in the booklet is so awful that two of us couldn't figure out how to make sense of them, and I'm fairly good at deciphering. It seems as if a mechanical/online translator was used. And too much was lost in the translation! Here's a sample directly quoted from the instructional guide:
"Main functions and characteristics
1. Infrared Sensor: It works with the technology-infrared sensor, the furthest distance is 3 meters, the biggest angle is 90.
It will work, when the human body is in 3 meters, with one sound-"Di", and it will stop work after working 5 minutes, with sound-"Di, Di", If the human body is still in the area, it will continue to work, repeat the above."
Here's more:
"Operation Guide
1. Open the cover, adding about 100 to 240 ML of water, if aroma oil, please join the appropriate amount of it, covered and connected to the power.
2. After power on, turn on the LED lights to the beating mode. Or you can refer to the LED function, adjusted to the lights you want. To open the anion, press left, then left light is yellow, which represents the negative ions are Operation, then click the left button to turn off!
...7. Negative ion, LED night light, humidifier timer mode is independent control, so you can choose according to your needs related functions. And function choice is as follows, Press anion button, the indicator lights yellow, anion open. If not open anion, the light does not shine."
On the same day that I received the diffuser, I went to SainSonic.com and found their contact form which states "Customer Service Working Time: Your inquiries and concerns will be responded within 24 hours". So I sent a message saying that I received the diffuser, and love it, but cannot understand the English instructions, and asked for their help with setup in order not to return the device. That was Monday afternoon. Today is Wednesday and as yet I've received no reply. This morning I went back to the website where I noticed a live chat feature. It was offline but said I could leave a message, so I did. I'm giving them until this afternoon to respond before I pack up this lovely diffuser and send it back for a refund.
I really want to love this diffuser but the unclear instructions and the lack of timely response as promised force me to give it a 3-star rating. If anything changes, I'll update this post.I'm using it all day and everywhere in my apartment. In living room, bedroom, bathroom and in the kitchen. :)
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