Haier DE65EK 65 Pint Electronic Dehumidifier Reviews

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I purchased this item through another company and it seemed to work fine for several months. Then the auto-shut-off stopped working, resulting in ruined and moldy carpet. Doing a little research online, this is a very common malfunction. If the company had stood behind their product and repaired or replaced it, I might be willing to give them the benefit of the doubt, but they don't. They knew the unit was defective and refused to make it right. So run from this product...and as far as I'm concerned, I'd run from Haier as well.

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The item arrived on time. However, it will not drain properly even after significant troubleshooting. We have contacted the manufacturer; however, they require several steps to even begin the process of honoring the one year warranty.

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Of the three units that I ordered, only one was almost tolerable. One unit was seriously damaged in transit, and I guess that is not a reflection on the quality of the unit. One unit had a bad humidity sensor, which would "read" a humid room as dry, and thus would prevent the unit from turning on. The unit that is almost tolerable, and I decided to keep, or rather I was tired of sending things back, is noisy, and the timer feature does not work. All told, this was not a good purchase.

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This unit is replacing a dehumidifier that gave 12 years of terrific service until the motor failed. I went to Consumer Reports for a recommendation on a replacement and they suggested the Haier DE65EK which I purchased. It has performed very poorly. It has removed less than half the water each day that the previous one did. I will not use Consumer Reports for recommendations again. Do yourself a favor, but another brand...

Update: It has only been two weeks since I wrote the review, and today it quit completely. It just stopped functioning. I called their "help line" and ran all of the checks they recommended...nothing seemed to be wrong, but it just didn't run at all. I was then informed that I would have to take this unit to a repair shop that is three cities from where I live. I am a partially disabled elderly person and will have to hire someone to take the unit to the repair shop and pick it up, assuming the repair shop agrees to try to fix it. Do yourself a favor, and do NOT buy one of these...complete waste of money. If I could change the original "two star" rating I gave it to zero stars, I would. The repair company just told me that it would cost $95.00 each way to have it picked up and returned to be assuming they could fix it. What a total rip off.....

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The back plastic cover vibrates, I tried tightening the screws but it did not help. I put a piece of the Styrofoam packing between the back of the dehumidifier and the wall to put pressure on the back of the unit , helped some, however still very annoying. I have the unit in the basement; it is still loud up stairs.