Amazon Experience: It was a little frustrating, but they hung in and finally we got to a level of satisfaction. I was shipped 3 fans, first was damaged by UPS. Without a long explanation, if you note on the Amazon Site, they offer this exact fan at two different prices. One for $599 and one for $699. Exact same fan as I got one of each. You do not have to be too smart to pick $599. The $599 is the exact same product number, but the specs say it is 18". Auramist does not make an 18" model. It is very confusing to the CS Group as they are just order takers. Bottom line, we finally worked our way through the problems and I am happy. At the time I was very frustrated as some CS Reps are excellent and some just do not know how to resove an issue. I love the fan, so that helps smooth over frustration with Amazon CS to get the returns and paperwork right.
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I have owned this fan for about one year now and although it operates well, the water the mist it creates has severely rusted the metal parts of the fan including the on-off chain and the metal rim around the base. A fan of this price range should be able to survive in the environment is meant to operate.Best Deals for Auramist AM11MF30-1 30 Inch Mist Fan Cooling System, Black
According to the manual, Automatic Shutoff: The Misting Fan has a built-in safety feature to prevent water and air pump burnout. If the system is run dry the pumps will shut down prior to overheating." Last night, the water ran out and the fan ran for an additional 2-3 hours. Today, I refilled the tank and despite priming it, no water would come out.I spoke with a very nice woman from Auramist who told me that she had no idea why the manual says this and, after checking with her colleagues, informed me that there is no automatic shutoff and that the pump had likely burned out. They are sending me a new pump. Of course, I will have to install it myself. Not impressive.
Also the adjustment between wet and dry was impossible to adjust accurately. Either it ran with a great deal of wetness or the water shut off completely. The idea of the fan is great but the engineering (to say nothing of the manual) is woefully lacking.
UPDATE: they sent the new pump. No instructions. I had my3 sons who spent 45 minutes with it. Two days later, it's not running again. It's not that this particular unit is bad: it's the engineering itself. What a disgrace this company is.
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This indeed has been the best investment yet. Once the unit is primed, it wil cool off the seating area on the deck. Easy build.Find helpful customer reviews and review ratings for Auramist AM11MF30-1 30 Inch Mist Fan Cooling System, Black
this item is soso big, but many ppl surprised in japan. cuz this make hot place to cool place.many walking ppl stoped walking and some minutes keep position front of this mist matine.
I like this sistem easy putting, and good makeing .
this is cool .
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