After contacting the vendor and explaining my dis-satisfaction with the product that was initially delivered to me I was sent the correct OEM filters at no additional cost. The customer service representative I spoke with had been told and relayed to me that they had no control over the product photo that is displayed on the Amazon.com product page. However, at the time of this update, I noticed that the product photo HAS changed and is no longer one of the OEM product carton that I saw when placing my order. IMHO the description "Honeywell Universal Carbon Pre-Filter 38002 (2-pack) by FUSA" should be more forthcoming about the fact that this is an aftermarket product beyond the addition of "by FUSA" to the OEM like description.
Original Review:
I purchased this Carbon activated pre-filter from this vendor after comparing several similar listings on and off amazon.com. I made my selection based on the following criteria:
1.) I wanted OEM (Original Equipment Manufacturer) parts to keep my HEPA filter operating for it's full lifespan of 1-3 years as the replacement for that is **EXPENSIVE**.
2.) Multiple filters in box for value, sustainability, and convenience.
3.) Pricing and product number and description on vendor's web-site matched Honeywell's product guide and what is displayed on Amazon.com.
What I received was definitely not even close to OEM in design.
* The fibers of the material were much coarser and the build-up was thinner than the OEM one it replaced; this may allow for larger particles to pass thus quickly clogging my expensive HEPA filter.
* I had to trim away almost 40% of the filter to make it fit my HEPA filter. Lots of waste = not sustainable.
* It doesn't seem to remove odors from the air as well as the OEM pre-filter.
When purchasing a product that is not OEM the quality should always be viewed as suspect unless you have confidence in the source. The product that was shipped to me came in a box for a completely different filter model and type. The filters were shrink wrapped with only a generic warning sticker about how to safely discard the wrapper.
So you ask "if you knew it wasn't what you ordered why didn't you just return it?". Unless you are an allergy sufferer you can't appreciate the fact that adding another 10 days of suffering to you life is not an option. The cost versus benefit thoughts don't even enter your mind. This is exactly what unscrupulous vendors prey upon especially when it comes to products that consumers rely on for general health and relief (think about how convenience stores charge $3.00 or more for a package containing 2 aspirin).
Amazon.com needs to address these abuses of consumer trust or face the consequences of losing their "Domain Authority" in search engine results (this is partly because you may click on the amazon.com result first even though they don't float to the top of the non-paid "organic" results).
This is not my first amazon.com purchase and probably won't be my last but it has shaken my confidence with the marketplace company I thought I understood. Amazon.com has state-of-the-art warehouses all around the country that are used to expedite the delivery of many products. Why not list on their product pages or allow a filtering of results for items shipped from those locations and are verified to be what they are being marketed as?!?! I would actually pay them a fee with my purchase for doing such a service. Anyone!?!?
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The pre-filters arrived within a week and are just what we needed for our air cleaners. We have the biggest air cleaner and these filters work perfectly without having to be cut down. We will be ordering them again as needed.
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