List Price: $249.99
Sale Price: $238.19
Today's Bonus: 5% Off
We purchased this unit for a very wet basement in a old house (read: standing water during spring snow melt and heavy rains). After making major drainage improvements in the basement (perimeter drain pipe and sump pump), we wanted to further dry it out so we could store things down there without worrying about mold and mildew. This unit does a very good job at lowering the humidity. After only a short while of use, there is a noticeable difference. The unit is easy to set up and very easy to use.
There is only one MAJOR drawback. The unit does not shut off when the desired humidity level is reached. Ever. The condenser does turn off, but the fan runs indefinitely. There is a timer that the user can set to have it turn off after some specified number of hours, but how useful is that?? One of the features we liked was the EnergyStar rating -however, we just received our highest electric bill in the 10 years we've been i this house after having the unit running for the last month. Coincidence?? The $100 unit we purchased several years ago, although it didn't remove moisture too well, even was able to cycle on and off based on changes in humidity. This is a major disappointment!
We purchased this brand because a previous model was a Consumer Reports "Best Buy". When we tried to purchase that model on line, the web site said it had been discontinued and that this model was equivalent. Well, I guess that teaches me to trust the manufacturer's word. I would be very surprised if this model received good reviews from Consumer Reports given this issue.
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Overall, I am very pleased with the efficiency of the unit to remove humidity, to not freeze up. I have had problems with other units freezing up. This unit is extremely quiet which is a blessing. Some other issues explained below, although remedied, are troubling.I purchased this unit in May of 2009. I first noticed that the fan apparently runs 24/7 whether or not it is calling for the compressor to dehumidify. I emailed Danby and waited a week. No response. I emailed again and was told that yes, the fan runs continuously but uses little power and helps keep the area constant. Then after the continuous drain working fine for a couple of weeks, I found the container filling and having to be emptied. I checked the connection, it was fine. I emailed support and heard nothing for over two weeks. I emailed again, and the email bounced back. I then tried calling 800 support number off and on for two days, and it was busy. I then called the main number and talked to someone who told me to call 800 support. I explained I could not get through and was connected to someone's voice mail. She emailed me and told me there was a problem with this unit, and that a fix would be mailed to me. I waited almost two weeks, no mailed fix received. I then called and left a voice mail again, and got an email that another set would be mailed to me. Today, three weeks later I did receive the fix kit. I can't help but wonder why, if I registered my unit, they did not send out notification of the problem. Outside of this issue, I have been pleased with it's performance.
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We bought model DDR3008EE in 6/08 . It worked well at first, but in Fall 2008 ate a lot of power, and its anti-icing function appeared to stop working. We didn't use it over the winter. We turned it on in 7/09 and found its coils would not cool. Other than the fan blowing air, it was totally non-functional. A local shop confirmed that the coolant had leaked out. It took many calls to Danby just to finally get a human being instead of a machine. The man told me Danby couldn't help us as the 1 year warranty had run out. We paid $242 for this piece of junk. We won't ever buy a Danby product again.Honest reviews on Danby Premiere DDR6009REE 60 pint dehumidifier - Euro Grey
I read the reviews of others, and decided nothing really bad was said. Most complaints are what is written in the owners manual and dealt with how it was designed. After trying 2 other brands that were ^&^*^ right out of the box I am extremely happy with Danby. My temperature gauge/humidy measurement were exactly what the dehumidifer read. It works as promised. My smelly basement had no smell in less then one day. I do use the remote since, as is written, the fan is always on, so I use the remote to turn it off instead of going down the stairs. I even threw out the box meaning this is a keeper.Find helpful customer reviews and review ratings for Danby Premiere DDR6009REE 60 pint dehumidifier - Euro Grey
Danby dehumidifier 2-year warranty is a joke. Warranty requires customer to take unit to "authorized dealer." In my town of 100,000, no one will repair it. The "authorized dealer" 30 miles (one-way) will no longer repair Danbys because he says they will not pay him enough for the labor involved. The next "authorized dealer" they suggested would require a 4-hour round trip drive plus another 4 hours to pick it up or around $70 to have it shipped. Taking to a dealer would cost me around $100 for a repair under warranty, plus my time in driving--for a $200 unit. Shipping would also be time consuming and costly.In 6 years, I have had 5 70 pt. dehumidifiers for an 800 sf area of my house (not basement)--Maytag, Fedders, EdgeStar, Danby, and now SPT, which I've had 1 month. So far, none has lasted more than a year and some less. Under warranty, all require customer to either take in or ship. It is silly to read reviews of satisfaction from customers who have only had a unit under a year. Yeah, they all work great for a month or a few, but then fail with no way to get repair that is cost effective. So, before buying any dehumidifier, you should find out details for repair because it WILL need repair.
Why is it that other appliances like microwaves, dish washers, clothes washer and dryers, refrigerators--all last for years and are easy to get repaired--but NOT dehumidifiers. WHY???
It seems they are just throwaway items, like toothbrushes.
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